Answers for your customers, any hour of the day.

A chat assistant on your website that answers from your own help content, sorts out the simple questions, and passes the rest to your team with the full conversation attached.

Talk to us about your project See how it works Call to connect+1 (214) 644-0566
Trained on your contentClean hand-off to peopleWorks on web and WhatsApp
PHelp · onlinewebsite chat
  1. Hi, my order hasn’t arrived yet.
  2. Sorry about that! Could you share your order number?
  3. It’s #20417
  4. Thanks. It left the warehouse yesterday and should reach you tomorrow before 6 pm.Source: order tracking
  5. Can I change the delivery address?
  6. Address changes need a quick check by our team, so I’m passing you to them now with this chat attached.
  7. Handed to support · reply in about 5 min
Why it matters

Customers ask the same twenty questions every day. They deserve a fast, correct answer, and your team deserves time for the questions that actually need them.

Before and after

Support that keeps up without burning out.

Drag across to compare a typical inbox with one where a chat bot handles the routine questions.

Today
  • Customers wait for office hoursEvening and weekend questions sit until Monday.
  • Agents answer the same things all dayOrder status, opening hours, returns, again and again.
  • Context gets lost on hand-overCustomers repeat themselves to each new person.
  • No idea what people are askingTrends are buried in individual chats.
With Pico Labs
  • Instant replies, around the clockSimple questions are answered in seconds.
  • Your team handles what mattersOnly real problems reach a person.
  • Full conversation on hand-overAgents see everything that was already said.
  • Clear view of common questionsSee what customers ask and fix the root cause.

Drag the handle to compare

What we build

What your chat bot can handle.

01

Answers from your content

It learns from your help centre, policies and product pages, and answers in your tone, not with generic internet knowledge.

Knowledge baseYour tone
02

Order and account lookups

Connected to your systems, it can check order status, bookings or account details after verifying the customer.

IntegrationsVerification
03

Hand-off to people

When a question needs a person, it says so and transfers the conversation with full context to your help desk.

Live chatHelp desk
04

Multiple languages

Customers can write in their own language and get answers in it, from the same content.

Multilingual
05

Every channel

One assistant across your website, WhatsApp and other messaging channels you use.

Web widgetWhatsApp
06

Conversation insights

See the most common questions, unanswered topics and where customers get stuck.

AnalyticsGaps report
How it works

Live on your site in four steps.

  1. 01

    Gather your content

    We collect your FAQs, policies and product information, and spot gaps worth filling before launch.

    • Content audit
  2. 02

    Set the boundaries

    Together we decide what it should answer, what it must never answer, and when to bring in a person.

    • Rules
    • Hand-off
  3. 03

    Test with real questions

    We run it against your past customer questions and fix anything that’s wrong or unclear.

    • Testing
    • Tone check
  4. 04

    Launch and keep learning

    It goes live on your site, and we review conversations regularly to improve answers and fill gaps.

    • Launch
    • Monthly review
Prefer to talk it through?

Call our team and speak with the people who would actually build it.

Talk to our team+1 (214) 644-0566
Where it fits

Questions it takes off your plate.

E-commerce

Orders and returns

Where is my order, how do I return it, when will I get my refund.

For exampleA customer checks delivery status at midnight without waiting for support.
Healthcare

Appointments and visits

Opening hours, preparing for a visit, booking and rescheduling.

For exampleA patient learns what to bring and books a slot in one conversation.
Education

Courses and enrolment

Course details, fees, schedules and how to apply.

For exampleA prospective student compares two courses and leaves an enquiry.
Real estate

Property enquiries

Availability, prices, viewings and next steps.

For exampleAn evening enquiry becomes a booked viewing for the next morning.
Services

Pricing and plans

What’s included, how to upgrade and billing questions.

For exampleA customer finds the right plan without opening a ticket.
Tools & technology

Built on proven AI and channels.

Leading language models underneath, connected to the channels and tools your team already uses.

Same platform

Part of a family of assistants.

Our bots share one foundation, so you can start with one and add another later without starting over.

Sales BotLead qualification
SalesSales Bot

Asks the qualifying questions and books the right meetings.
Query BotInternal knowledge
KnowledgeQuery Bot

Plain-language answers from your documents, with sources.
Survey BotFeedback
FeedbackSurvey Bot

Conversational surveys that people actually finish.
What you get

Everything to run it well.

A chat bot is only as good as its content and its rules, so you get both, plus the tools to keep it sharp.

Configured assistantTrained on your content and set up in your tone.
Website widgetStyled to match your brand and easy to embed.
Hand-off setupConnected to your help desk or live chat.
Answer rulesWhat it can, can’t and must never say.
Insights dashboardTop questions, gaps and conversation volume.
Regular reviewsWe check conversations and improve answers.
FAQ

Common questions.

Something else on your mind? Ask us directly. A real person will reply.

Ask a question
Will it make things up?

It answers from your approved content. When it doesn’t know, it says so and offers a person instead of guessing.

Can it connect to our order or booking system?

Yes. With an API or database access it can look up orders, bookings or accounts, after checking the customer is who they say they are.

How does hand-off to our team work?

When a conversation needs a person, the bot transfers it to your live chat or help-desk tool with the full history, so nobody has to repeat themselves.

Can we change its answers ourselves?

Yes. Update your help content and the bot uses the new version. We can also give you a simple way to adjust specific answers.

Does it work on WhatsApp?

Yes. The same assistant can run on your website, WhatsApp and other messaging channels.

Keep exploring

Often paired with this.

AI & AutomationAI agents & automation

Software that handles repetitive work and flags what needs a person.

Learn more AI & AutomationSales Bot

Qualifies new leads and books the promising ones.

Learn more AI & AutomationQuery Bot

Plain-language answers from your internal documents.

Learn more AI & AutomationSurvey Bot

Surveys as a conversation, so more people finish them.

Learn more EngineeringWeb development

Fast websites and web apps your team can update.

Learn more EngineeringMobile apps

iOS and Android apps, including offline-first field apps.

Learn more EngineeringCustom software

Portals, dashboards and tools shaped around your operations.

Learn more
Let’s talk

Have an idea? Let’s build it properly.

Tell us where you want to go. We’ll come back within one business day with a clear next step.

Start a project Call to connect+1 (214) 644-0566
Call us+1 (214) 644-0566 Email ussales@picolabss.com Start a projectFree consultation